Web Support Program

The Web Support Program (WSP) develops and maintains websites that align with the mission, priorities and goals of the University. Our goal is to assist our clients with creating and managing web content, including digital assets and directory listings, while leveraging University and industry established standards and best practices.

Assistance is available by submitting a detailed request of web-related issues to wsp@odu.edu. Questions or problems reported will be responded to as soon as possible, but no later than the end of the next working day.

Â鶹´«Ã½ Website Redesign Project

WSP is a part of the project implementation team for the University Website Redesign Project (WRP). To learn more about this exciting project please visit the WRP website.

11,500+
Incidents Resolved
500+
Websites Redesigned
500+
Clients Assisted
Kevyn Barnes

Kevyn Barnes

Web Content & Media Specialist

With a B.A. in Broadcast Journalism from Hampton University, Kevyn brings several years of experience in media, communications and content creation to his role at Â鶹´«Ã½. He began his career in television production before migrating to digital storytelling and web content management. Previous experience includes work at traditional news outlets, institutes of higher education and charitable nonprofits.


Carole Kiger

Carole Kiger

Senior Web Content & Media Specialist

Carole received her B.A. in Communications from Virginia Wesleyan University in 2005. She has 15+ years of experience as a public relations coordinator in higher education. In September 2016, she joined the Â鶹´«Ã½ WSP team as an academic web and media specialist.


Charles McKown

Web Content & Media Specialist

Charles received his BSBA in business analytics and marketing from Â鶹´«Ã½ in December of 2021. After graduating, he worked in the private sector for the Dollar Tree Corporation, focusing his efforts on strengthening their web analytics systems. Charles hopes to empower the university to more effectively reach people with web content through a deeper understanding of our users.


Cynthia Odom

Cynthia Odom

Senior Web Content & Media Specialist

Cynthia is a marketing communications professional with a 25-year career in the broadcast industry and non-profit environments. After attending Virginia Tech, she worked as the marketing and public relations manager at Leitch Technology Corporation. She then worked for several non-profits, most recently serving as the communications director for The Acts 2 Network. Cynthia has been an invited speaker on the topics of social media strategy, digital media and content creation.


Shannon Randol directory photo

Shannon Randol

Web Content & Media Specialist

Shannon received her B.A. in Journalism with a focus in Strategic Communications from the University of North Texas. A majority of her career has been spent in the nonprofit sector, previously working with American Red Cross. She brings over 7 years of experience in media communications and has successfully raised thousands of dollars for at-risk children's charities.

Academic Colleges | Schools

Academic Affairs

Provost's Office

Office of the Vice Provost for Faculty Affairs & Strategic Initiatives

Office of Vice Provost for Academic Programs

Regional Higher Education Centers

Administration & Finance

Administration & Finance


Student Engagement & Enrollment Services

Human Resources

Human Resources

Research

Institute for Innovation & Entrepreneurship

The WSP group oversees & facilitates the Web Support Program Governance Committee. The purpose of this committee is to ensure the WSP team can share any relevant website-related information as well as to ensure we are aware of and have an opportunity to address any challenges clients are facing with managing their websites.

Please contact Megan Frost if you have questions about the WSP Governance Committee.

Kevyn Barnes

Kevyn Barnes

Web Content & Media Specialist

With a B.A. in Broadcast Journalism from Hampton University, Kevyn brings several years of experience in media, communications and content creation to his role at Â鶹´«Ã½. He began his career in television production before migrating to digital storytelling and web content management. Previous experience includes work at traditional news outlets, institutes of higher education and charitable nonprofits.


Carole Kiger

Carole Kiger

Senior Web Content & Media Specialist

Carole received her B.A. in Communications from Virginia Wesleyan University in 2005. She has 15+ years of experience as a public relations coordinator in higher education. In September 2016, she joined the Â鶹´«Ã½ WSP team as an academic web and media specialist.


Charles McKown

Web Content & Media Specialist

Charles received his BSBA in business analytics and marketing from Â鶹´«Ã½ in December of 2021. After graduating, he worked in the private sector for the Dollar Tree Corporation, focusing his efforts on strengthening their web analytics systems. Charles hopes to empower the university to more effectively reach people with web content through a deeper understanding of our users.


Cynthia Odom

Cynthia Odom

Senior Web Content & Media Specialist

Cynthia is a marketing communications professional with a 25-year career in the broadcast industry and non-profit environments. After attending Virginia Tech, she worked as the marketing and public relations manager at Leitch Technology Corporation. She then worked for several non-profits, most recently serving as the communications director for The Acts 2 Network. Cynthia has been an invited speaker on the topics of social media strategy, digital media and content creation.


Shannon Randol directory photo

Shannon Randol

Web Content & Media Specialist

Shannon received her B.A. in Journalism with a focus in Strategic Communications from the University of North Texas. A majority of her career has been spent in the nonprofit sector, previously working with American Red Cross. She brings over 7 years of experience in media communications and has successfully raised thousands of dollars for at-risk children's charities.

Academic Colleges | Schools

Academic Affairs

Provost's Office

Office of the Vice Provost for Faculty Affairs & Strategic Initiatives

Office of Vice Provost for Academic Programs

Regional Higher Education Centers

Administration & Finance

Administration & Finance


Student Engagement & Enrollment Services

Human Resources

Human Resources

Research

Institute for Innovation & Entrepreneurship

The WSP group oversees & facilitates the Web Support Program Governance Committee. The purpose of this committee is to ensure the WSP team can share any relevant website-related information as well as to ensure we are aware of and have an opportunity to address any challenges clients are facing with managing their websites.

Please contact Megan Frost if you have questions about the WSP Governance Committee.